It’s pretty much universally accepted that it’s less expensive to keep existing customers than to acquire new ones. A survey by HundredX and YouGov shows that 88% of business executives believe that to be the case. And HundredX believes what drives retention is listening, and just as important, acting on what you have “heard.” I
n this episode, we had the pleasure of speaking with Jason Hiland, from @Golf Sub 70 on the topic of #customerservice and what his company does differently to ensure their customers are always being heard.
So grab a pen and paper and be ready to take some notes.
Here are some of the key takeaways you’ll learn:
5:19 Quote of The Day
6:16 Principles of Listening
9:33 Listening Grows Retention
12:16 The Right Thing To Do
13:27 Company Growth During a Pandemic
14:50 Brand Ambassadors
19:01 Tips For Providing Exceptional Customer Service
25:35 How Combatant Gentlemen Inspired Jason How to Run Their Company
To learn more about Jason Hiland and #subseventy check out some of his links:
Sub 70 Podcasts: https://sub70.podbean.com/